Returns Policy

Product can be returned or for exchange if product is returned in new and original condition with original packaging, price tags and label tag still attached and item is in an unwashed, unaltered and in unworn condition, then returns will be accepted if the product delivered back within:

a) 7 days from arrival of package for local delivery

b) 7 days from arrival for overseas delivery

You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.

Sale items and purchases made with discount coupons are NOT returnable and exchangeable.

Items that are damaged, marked or altered may not be accepted and may be sent back to the customer. 

If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. If you have any other enquiries or feedback, please do not hesitate to email us at calacara12@gmail.com

Our working hours on weekdays are from 10am to 5pm. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered.